• Q: What's China Video?
• Q: How can I become a member of China Video?
• Q: My video can't play. What should I do?
• Q: My video suddenly stops or get stuck while play, how should I deal with it?
• Q: Is it free of charge to upload and share my video with friends on China Video?
• Q: I want to upload my videos on China Video; Do I have to sign up?
• Q: How do I upload a video?
• Q: My upload is incomplete after running for a long time. What is the reason?
• Q: My video upload failed, why?
• Q: How long does it take for my video appear on China Video after I have uploaded the video?
• Q: What is 'My Videos'?
• Q: What are 'Tags', 'Url' and 'Embed' to each video's right on the watch videos page?
• Q: I have other questions related to China Video besides those mentioned above. Whom should I ask?

Q: What's China Video?

China Video is where users can upload videos and audio, at the same time view videos and enjoy the audio uploaded by our members, comment on videos and share favorites with friends. You can find the column at the homepage of TravelChinaGuide.com.

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Q: How can I become a member of China Video?

Members of TravelChinaGuide.com Community can log into their community account at China Video Column and sign in from there to become a member of China Video. Sign up from the Community.

In addition, you can sign up directly from China Video by filling your username, password and email on the Sign up Page to become a member. Before you click the 'submit' button, make sure that you have read our China Video User Agreement and User Agreement of Community, the Terms of Use and Privacy Policy of TravelChinaGuide.com.

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Q: My video can't play. What should I do?

You need to install Browser Plug-In - Adobe Flashplayer, a high-powered player. Please download at: http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash

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Q: My video suddenly stops or get stuck while play, how should I deal with it?

The problem may be due to a break in the network connection or other network faults. You can try to solve the problem by the following methods:
1) Press the pause button and wait for some time in order to ensure the download is complete. Then click the 'Play' Button to try again.
2) Refresh the current web page after clearing the cache by clicking the Toolkit on the top of Internet browser-> Internet Option-> Delete File-> Delete All Off-line Contents->OK.
3) Check your network.

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Q: Is it free of charge to upload and share my video with friends on China Video?

Yes, it is free to upload your videos and share them with your friends. However, you should sign up and become a member first. Sign up China Video.

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Q: I want to upload my videos on China Video; Do I have to sign up?

Yes, you must sign up first before upload your videos. This is because it enables us to manage all the videos uploaded by our members.

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Q: How do I upload a video?

You should login from China Video, and then finish your upload by clicking Upload button. Or after login from China Video, you can see 'My Videos' page. In this page, you can upload your video step by step following the guide after clicking the 'upload' button on the top of the page or 'Upload New Video' button on the MANAGE MENU on the right of the page. You should follow the guidelines at each step to ensure you upload your videos successfully.

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Q: My upload is incomplete after running for a long time. What is the reason?

This may because your video is too long. However, if your upload has not finished within 48 hours, you should cancel the upload and check the length of the video before you try again.

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Q: My video upload failed, why?

This may be caused by a network fault while uploading your videos. Please try again. If the video can upload but failed to do so after the background process, this may be because the video size has surpassed our upper limit. Please upload the video, which is less than 100M but more than 50KB, file size.

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Q: How long does it take for my video appear on China Video after I have uploaded the video?

After you have uploaded your video successfully, the video will be subject to our verification. If there is no problem with the content and any other aspects, your video will appear and be available on China Video quite soon. In general, your video will appear within 24 hours.

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Q: What is 'My Videos'?

After you login, you will enter the 'My Videos' page. On the page, you have a list of all the videos you have uploaded. You can manage them including the editing of the accompanying information, share them with your friends, or delete them.

The 'Manage Menu' on the right of the 'My Videos' page offers you further functions. In the menu, there are 'My Comments', 'Videos Watched' and 'My Favourites' besides 'My Videos'.

'My Comments' offers you a list of all the videos you have commented on. In 'Videos Watched', you can find all the videos you have viewed and 'My Favourites' collects all the favourite videos you have saved and shared with your friends.

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Q: What are 'Tags', 'Url' and 'Embed' to each video's right on the watch videos page?

'Tags' is used to classify the videos you uploaded. Through the tags you entered while uploading the video, more users can seach out and view your video. 'Url' is the address used to fill in the browser directly which enables you to watch the video. By using the 'Embed' function, you can have your favorate viedos on China Video of TravelChinaGuide.com played within your individual space and blogs.

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Q: I have other questions related to China Video besides those mentioned above. Whom should I ask?

For any other questions about China Video, please contact one or other of the Community moderators as follows to ask: Christine Siva

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